Frequently asked questions
Everything about booking, payment, entry and refunds.
Booking
How do I get my ticket after paying?
Your PDF ticket is emailed to you the moment payment is confirmed — usually within seconds. You can also download it from the confirmation page or from “My tickets” at any time.
Can I book more than one ticket?
Yes. Choose the quantity per ticket type in the booking box. Each ticket type has a per-order limit shown next to it, and you can add an attendee name per seat.
Entry
What do I show at the door?
The PDF ticket on your phone or printed. Each ticket carries a unique code and QR. Bring a photo ID — some events require it.
Can someone else use my ticket?
A ticket admits one person for one entry. For most events the name on the ticket should match the guest. Contact us if you need a name changed.
Graduations
How far in advance should we book a graduation party?
Eight to twelve weeks is comfortable for a full production. We have delivered in three, but earlier means better venue and date choice.
Can guests who are not students buy tickets?
Yes. We set up separate student and guest ticket tiers, with the guest allowance your committee decides.
Payment
Which payment methods do you accept?
Visa, Mastercard and Meeza cards, mobile wallets, and Fawry — all processed by our licensed payment partner. Your card details never touch our servers.
Why is there a service fee?
The service fee covers payment processing, ticket issuing and support. It is always shown before you pay, never added afterwards.
Refunds
What happens if the event is cancelled?
You get a full refund of the ticket price and any service fee, returned to your original payment method within 14 working days.
Can I cancel my own booking?
Tickets are non-refundable once issued, except where the event is cancelled or rescheduled. If you cannot attend, contact us at least 72 hours before and we will try to help.