Refund policy

Event cancelled by the organizer

You receive a full refund of the ticket price, returned to the original payment method within 14 working days. Service fees are refunded as well when we cancel.

Event rescheduled

Your ticket automatically stays valid for the new date. If the new date does not work for you, request a refund within 14 days of the announcement and we will process it in full.

Change of mind

Tickets are non-refundable once issued, except where stated above. If you can no longer attend, contact us at least 72 hours before the event and we will do our best to help — including transferring the ticket to another name where the organizer allows it.

Duplicate or failed payments

If you were charged twice, or charged for an order that never confirmed, email us the order reference. Duplicate charges are refunded in full, usually within 5 working days.

How to request a refund

Send your order reference and the email you booked with through the contact page. You will get a written confirmation with a refund reference once processed.